1. Reservations 1.1 Reservations can be made via our website, telephone or email. 1.2 A reservation is considered confirmed only after payment of the total or the sending of a written confirmation by the management. 1.3 In case of cancellation, the cancellation policies specified at the time of booking will apply.

2. Check-in and Check-out 2.1 Check-in time is from 14:00 to 23:00. If you plan to arrive after 23:00, please notify the management in advance. 2.2 Check-out time is by 10:00. Delays beyond this time may result in an extra charge.

3. Rates and Payments 3.1 The rates indicated include the overnight stay and basic services included in the reservation. 3.2 The balance of the tourist tax (not included in the payment of the reservation) must be paid at the time of check-out in cash.

4. Cancellation Policy 4.1 The cancellation policies are indicated in the selected rate 4.2 In case of no-show (failure to arrive without notice), the full amount of the reservation will always be charged.

5. Guest Behavior 5.1 Guests are required to respect the environment and common areas, maintaining a civil and respectful behavior towards other guests. 5.2 Smoking is prohibited inside the rooms and in common areas. Outdoor spaces for smokers such as the balcony are available. 5.3 It is prohibited to bring animals, unless otherwise indicated and with prior authorization from the management.

6. Responsibility 6.1 Amici Miei Rooms is not responsible for the loss, theft or damage to guests' personal items. 6.2 Guests are responsible for any damage caused to structures, furnishings and equipment during their stay.

7. Privacy and Data Processing 8.1 The personal data of guests are processed in compliance with the current legislation on privacy (EU Regulation 2016/679 - GDPR). 8.2 The data provided will be used exclusively for purposes related to the management of the reservation and stay.

8. Changes to the Conditions 8.1 Amici Miei Rooms reserves the right to modify these conditions of use at any time, upon prior notice to guests.

1. Introduction

This Privacy and Cookie Policy describes how we collect, use, protect and share the personal data of users who visit our website or use the services of our facility. The protection of your data is important to us and we are committed to respecting the privacy and security of personal information.

2. Data Controller

The controller of personal data is:

Amici Miei Rooms
Address: via Bizzarra, 18 - 26100 Cremona
Email: [email protected]

3. Type of Data Collected

We collect different types of personal data when you visit our website, book a room, or use other services, including:

Contact details: name, surname, email address, telephone number, residential address.

Payment details: information relating to your credit card or other payment methods.

Booking data: arrival and departure dates, stay preferences.

Browsing data: IP address, type of device used, information on pages visited (through the use of cookies).

4. Purpose of Processing

The personal data provided are processed for the following purposes:

- Manage bookings and provide the requested services.

- Respond to requests for information and assistance.

- Send communications relating to the booking or other relevant information.

- Improve our website and our services, analyzing how the site is used.

- Comply with legal, tax and accounting obligations.

5. Legal Basis of Processing

The processing of your data is based on:

- Execution of the contract: to manage bookings and the requested services.

- Consent: to send marketing and promotional communications (if you consent).

- Legal obligations: to comply with the obligations established by law.

6. Data Retention

Your personal data will be retained for as long as necessary to fulfill the purposes for which it was collected. For example, booking data will be retained for a period of 10 years, to comply with tax and accounting obligations.

7. Data Sharing

Your personal data will not be sold, rented or transferred to third parties without your consent, except in the following cases:

With third-party service providers who assist us in managing reservations and payments (for example, online payment systems, booking management software).

In case of legal obligation, to respond to requests from competent authorities.

8. Data Security

We take appropriate security measures to protect your personal data from unauthorized access, alteration or destruction. However, no method of electronic transmission or storage is completely secure, so we cannot guarantee the absolute security of the data.

9. Rights of the interested parties

In accordance with the applicable law, you have the right to:

- Access your data: you can request a copy of your personal data.

- Correct your data: if your data is inaccurate or incomplete, you can ask to update it.

- Erase your data: you can request the erasure of your personal data in certain cases.

- Restrict data processing: you can ask to restrict the processing of your data in certain circumstances.

- Object to processing: you can object to the processing of your data, in particular for marketing purposes.

- Withdraw consent: if you have given consent for processing, you can withdraw it at any time.

To exercise these rights, you can send us a request by email to [email of the B&B].

10. Cookies

Our website uses cookies to improve the user experience and collect information about the use of the site. A cookie is a small text file that is stored on your device.

Technical cookies: these are necessary for the correct functioning of the site and do not require the user's consent.

Analytics cookies: we collect data on how users use the site to improve its functioning. These cookies are used anonymously and do not identify the user.

Marketing cookies: these are used to offer you personalized content and advertising. You can choose to disable them by changing your browser settings.

For more information, you can read our Cookie Policy.

11. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be published on our website, and the update date will be indicated at the top of the page. We invite you to periodically consult this section to stay informed about how we protect your personal data.

12. Contacts

For any questions or requests regarding our Privacy Policy or the processing of your personal data, you can contact us at the following email address: [email protected].